Hi, I have recently installed Bright app but the tariff on the electricity account is wrong as Eon have not updated recent increases ! Also our gas usage does not show on our IHD despite numerous requests from Eon. So do I assume we can only use the app for electricity for consumption only and not cost.


  • Yup, all suppliers seem to be incapable of keeping / correcting the tariffs on smart meter. I'm with Octopus and they're just as bad. I tried to raise it with OFGEM but there doesn't appear to be anyway for consumers to be able raise general complaints. I think it's completely unacceptable for a smart meter to display the incorrect costs for a service but this seems to be the norm!

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