JaneAtGlow
JaneAtGlow
About
- Username
- JaneAtGlow
- Joined
- Visits
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- Member, Administrator, Moderator
Comments
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@bpeers - there is a screen on Bright in the Settings area that should give you the firmware. Are you getting your instantaneous export or not?
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@Seliaks - sorry for the delay - I'm not good at keeping up with the forum regularly. Presumably you are at the 21 days now - I believe that once you get to that your SmartHTC score is presented in the context of the equivalent bandings. As this isn…
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We truly don't have time to keep up with all the Octopus tariffs, or anyone else's. Is Flux one that is loaded onto the meter? and do Octopus provide an API for it?
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Hello @PostmanPat (love the handle!) and @Noddy1878 - the clue for Pat is that both IHDs are losing connections many times per day. That is local to you and could be your Communications Hub going down / not reporting. @Noddy1878 - this also sounds s…
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Just dropping in to commend you all for your persistence - and @spiderbridge you are quite right - it is down to the way that something hasn't been set properly. I always feel rather sorry for the general customer service agents as they either don't…
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Hello @Seliaks - the humidity sensor is not part of the HTC calculation but is a sensor we included in the device for other purposes. For example, in social housing it could be useful to distinguish between underlying damp versus other issues. Inter…
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Hi @drcombes - we aren't actively doing anything - we run schedules against the DCC and rely on the DCC response. It could be a local meter issue and low response times on their part. As always, for individual questions, please contact support.
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Thanks very much @Seliaks - as a matter of interest, here is some accuracy data on the sensor - we'll get all of the above into glowmarkt ASAP. Precision Relative Humidity Sensor ± 3% RH (max), 0–80% RH High Accuracy Temperature Sensor ±0.4 °C (max)…
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Excellent! If you've any advice for fellow users - please let us know as well add it to the glowmarkt site guides, thank you.
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Thanks @rodee13 - and sorry for delay in replying @ianm - we've been busy writing bids recently and hadn't picked up the forum thread! To confirm, the sensor data is in the local MQTT dataset and will also be in the APIs once they've been onboarded …
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Hello @Barrovian - thanks for letting us know. That survey has now progressed - we are looking for people who would like to be part of a Case Study database we are building to help others on their adoption journey learn from your experience and to a…
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Hello @ianfretwell and @BNMBob - based on older comments in this thread, the instantaneous export question is possible with local MQTT, the challenge is meter type and firmware version. What are yours if you know them - and if you don't, drop us a l…
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Happy Saturday all. This week's winners have been informed - winner reduced by 42% and the 5x£50 second prizes reduced by 30%, 76%, 73% and 69% - you are all officially amazing! Again, selection is random as long as you meet the 30% threshold. I've …
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Hi @iainmbarker - we don't have the resource to support ingesting another source of data unfortunately - and I don't think Build Test Solutions are geared up to support direct customers. I can check if you like? I think they will charge £45-50 for t…
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Hello @tedted22 - it sounds as though your gas meter tariff may not have been set correctly - please email support@ and we can investigate. Thanks!
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Hello @Groove - it sounds as though it is local to your HAN - and may be an issue around your Comms Hub perhaps? or have you put anything new in your home between the unit and the electricity meter that is metallic? Please drop a link to support@ if…
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Thanks @rodee13 - we are working out the charging structure for the algorithm going forward but for the next weeks it is free. Once it is a chargeable service it is likely to be in the range of £15/year - and you can query it as often as you like d…
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Hello everyone - to clarify, you need to have reduced your energy consumption by at least 30% to go into the draw - but once in the draw, the odds are even across everyone who qualified - saving more or less once you meet the threshold saves you mon…
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Thanks @andersonhatch - we've been told that whereas in SMETS1 world (pre DCC) that the supplier had to turn export 'on', with meters in the DCC that are SMETS2, it is automatic. Whether it is similarly automatic for enrolled SMETS1 meters seems to …
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Hello all, Many thanks for pointing out that error in the Terms & Conditions which we are getting corrected - thanks for taking the time to let us know. To clarify, we are not paying per kWh saved. We are trying this mechanism to award money for…
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Hi @DaveS and @andersonhatch - do you know when your Secure meter was migrated to the DCC (if it has been) - did that coincide with when the export data stopped? And @andersonhatch - we supplied the GlowStick on behalf of Octopus to a number of thei…
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For the record - a customer whose data is appearing in Export has a SMETS2 Aclara 00000107 on Firmware version 00070806 - seen his nice screen grab of the output. :)
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I'm not an HA user - let me ask one of their organisers and see what he suggests! Thank you Mark. Jane
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Good morning all! It looks as though we are building up a few examples of firmware to be looked at. Are any of you also participants in any of the Home Assistant forums that use our CADs? is it worth asking there for further examples we can add to t…
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There was a very brief glitch, apologies. Love how fast you are all on it! Enjoy the first full weekend of the new year.
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There is an interesting question about supplier's obligations and meter tariff loading - I'm going to ask the regulator what the official policy is.
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Hello @mrg9999 - please contact support@glowmarkt.com for any individual issues so that we have the information we need about your account and device and can investigate. Thank you
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If you drop an email to support and let us know you are waiting, we'll drop you an email when the functionality is live. Happy New Year!
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The meter calculates the cost of consumption locally - and I've no idea how it does that and what it uses. And your Glow Display matches your original IHD because they both take the output of the meter's calculation. Your bill is correct because the…
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Hi all - on behalf of another customer who has just signed up and after export - so we keep all this learning in one place! - he also has an Aclara electricity meter with Device Model 00000207 SGM1411-B meter and Firmware version 00070602 - which se…