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There must be quite a few of us in the same situation here, maybe we can pool our resources? Would be even better if we could get support from Bright/Loop etc as registered DCC third-parties. I don’t think supplier handling of this is anywhere near …
Hi kk, no problem, my complaint has been dropped by British Gas so anything you can provide me to assist with escalating this to Ofgem would be super useful, especially if there is a reference number for your appeal decision I can quote!
My complaint with British Gas has now been closed, and the response was as expected and also contained this blatant lie: I have investigated further and can confirm that we're unable to update the meter firmware So I’m going to have to progress this…
Sorry to resurrect an old thread, but I am now going through a similar process with British Gas who gave me the same excuses as SP “we don’t advise customers share their data, we don’t offer firmware updates, we’re developing an app to help you do w…