kk_sonata
kk_sonata
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- Username
- kk_sonata
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Hi Stuart, sorry I missed your post and DM. Once you've received the deadlock letter your next stop is Ombudsman Services. Happy to share more details of my complaint with you if it's useful. Let me look at what I wrote and DM you the highlights.
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Not long after the complaint was decided in my favour, SP did in fact upgrade the meter firmware. So it's possible! 🎉
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Hi, I'm guessing not many are following this thread but I have an update on my strange Scottish Power firmware saga. Tldr: After following a convoluted complaint and appeals process, I've finally been informed Scottish Power has to update the smart …
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Hi, just checking in on my Scottish Power saga in case anyone else is following. I tried calling them a few times, but got various responses from CSRs. E.g. suppliers aren't responsible for smart meter firmware upgrades, there is nothing they can do…
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Has anyone had success getting Scottish Power to update their Honeywell firmware? I asked their support team to upgrade mine and they couldn't help me. They said I can just download their app to check my usage...