Setting up after change in internet provider

Apologies for what is probably a very basic question.

I have had the "Bright" app and Zigbee Glow Stick installed and working fine for over a year.

I recently changed internet provider and lost the wifi connect to the stick.

When I tried to reconnect I got through all the stages of login, only to end up with a message saying "unauthorised".

Advice welcome - also I cannot find any manual or FAQ - where should I look.

Many thanks

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