New Glow IHD not fetching gas data

Got my Glow IHD yesterday, connected it to wifi ok, it's running firmware 1.8.13.

It picked up my electricity data no problem, but even after leaving it overnight it still shows yellow warning triangle and no data for gas. Have tried restarting IHD but no improvement.

The other 2 IHDs I've tried (Geo Trio and Ivie Bud) both fetched gas data without any problems.

Anything I can do?

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