Tariff not found

nathant85nathant85
in Bright App

I'm with EDF on their E7 tariff but with in the app it says Tariff not found. I've emailed support for bright and they say i need to contact EDF as they haven't registered the tariff correctly.

After about 5 weeks of going back and forth with them, i'm no closer to a solution.

Does anyone have any other contact details for them as i can't seem to get past the front line.

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