Looks like MQTT has dropped again. APP seems to be working though at the moment......
And back a few minutes later.. @JaneatGlow are you and the team aware of this ?
I’m having the same, in and out MQTT availability at the moment
At approx 3:30 BST my glowstick was showing a red light and my 3:30 meter reading had been missed. No real problem - my 3pm reading had been received OK and I'd noticed the red light, rebooted stick and set up a manual meter reading for 3:35 (when because Sun was shining reading was exactly same as it had been at 3pm (and indeed didn't increase until 5pm. If it was a Bright server outage, it can only have lasted half an hour at most.
I'm still getting occasional dropouts from MQTT - Currently both MQTT and API are not able to connect since 15:30 BST.
Now connecting again and pulling data as of 15:45 BST.
Hi @DMoore - I've not got support tickets in and think it may be down to something local?
I also had a drop between 15:30 BST and 15:45 BST over MQTT by the looks of things.
Also had a few shorter drops between 14:03 BST + 14:08 BST; 14:32 BST + 14:39 BST; 16:01 BST + 16:08 BST.
Let me know if there's anything I can send over to help 😄
Hi Jane, it's currently playing up again..MQTT says connecting, then drops. Don't believe it's local as a few are reporting issues (Yesterday and today). I can raise a ticket if you wish ?
I've raised a ticket as now just getting timeouts trying to connect.
And of course, it now connects as soon as I raise a ticket 😂 But I suspect there is an underlying issue.
Yep, definitely a bit flaky for the last 24 hours at least - just little drops, nothing major but visible against both MQTT and API connectivity.
Seems to be dropping at half past the hour pretty consistently 🤔
Yes, I have noticed that too. Very odd....
Sounds like it's a Linseed Oil moment..
Just in case I've lost the audience. In the olden days cricketers used linseed oil to preserve their cricket bats.. 😂
Thanks for the clarification - as a very-non-sporty 21 year old, it flew over my head as fast as the cricket ball would!
Hi all - we are aware of a few niggly issues and the team are investigating.
I'm still not getting great information through on MQTT. Are all the known problems resolved now or is something still amiss?
Hi jkt - there were no known problems, a few niggly issues (not sure when a niggly issue becomes a problem!) and an individual user with issues with either their own meters or local connection.
As usual, please contact support@ - thank you!
I have the Glow stick. This worked faultlessly for me for several months until the issues that occurred in late January. When service was restored, I kept seeing dropouts in the MQTT feed. I use the MQTT feed to send data to Home Assistant and there would be flat-lines in the cumulative data despite good data availability in the Bright app. This got worse, and eventually the feed through MQTT would only last for a few minutes or a few hours and then cutout completely. Restarting my MQTT server resolved the problem but it would always recur. There's quite heavy load on the MQTT server that runs as a container, so I wondered whether network activity was the problem (I'm adding more devices all the time). I changed the port for the bridge from 1883 to 8883, and since this there don't appear to have been any dropouts in connection. I appreciate that this may be a situation unique to me, but this may be worth a try for some.