Help! - My CAD stopped connecting to the smart meter.
Everything has been working fine for months. Starting yesterday morning, both my IHD (supplied by the energy supplier), and my Glow CAD unit have stopped working. The CAD just stays on the 'Connecting to your smart meter' screen, but shows as connected to my wifi. Anyone else having issues?
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Mine keeps regularly disconnecting, a power cycle seems to reset it for a few days.
I am also having this issue as of today.
Quite frustrating as I am using the MQTT data from the unit for various things around the house.
Add me to the list, after working flawlessly for a year mine has stopped connecting. Original display from installer works fine further away so not sure whats going on...
Mine is getting worse, seems like I'm not the only one.
Just received my CAD today and it's been sitting for over 6 hours still not getting any data from the smart meter. Wifi is connected and data from the Bright App is fine. The original free HID still connects without any problems.
Mine won't connect at all now, I know the meter is connected to the DCC because readings are still coming through on the Bright app.
I currently have exactly the same problem:
CAD -> my home wifi LAN = fine
My SMETS meters -> IHD = fine
Glow temp/hum sensor -> CAD = fine
But:
SMETS gas & electricity -> = perpetually "Finding your smart meter"
Frustrating as the CAD device seems quite locked down in terms of all important SMETS2 -> CAD communication...
Also, I'm with Good Energy in case it's anything to do with the supplier...
I have my Glow IHD on a UPS (as is all my home networking kit).
After a power-cut, the Glow IHD loses connection with the smart meter (but wifi is still connected). That's understandable since the comms module of the smart meter wouldn't be powered, but then when the power returns, the Glow IHD doesn't seem to be able to reconnect to the smart meter comms module.
Power-cycling the Glow IHD then allows it to reconnect to the smart meter comms module.
Sounds like it's an edge case, since most people don't have their IHD on a UPS or home battery emergency power output, but it's something that might be fixable by revised Glow IHD firmware if their software engineers can consider that scenario.