JaneAtGlow
JaneAtGlow
About
- Username
- JaneAtGlow
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- Visits
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- Member, Administrator, Moderator
Comments
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Hi @iainmbarker - we don't have the resource to support ingesting another source of data unfortunately - and I don't think Build Test Solutions are geared up to support direct customers. I can check if you like? I think they will charge £45-50 for t…
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Hello @tedted22 - it sounds as though your gas meter tariff may not have been set correctly - please email support@ and we can investigate. Thanks!
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Hello @Groove - it sounds as though it is local to your HAN - and may be an issue around your Comms Hub perhaps? or have you put anything new in your home between the unit and the electricity meter that is metallic? Please drop a link to support@ if…
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Thanks @rodee13 - we are working out the charging structure for the algorithm going forward but for the next weeks it is free. Once it is a chargeable service it is likely to be in the range of £15/year - and you can query it as often as you like d…
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Hello everyone - to clarify, you need to have reduced your energy consumption by at least 30% to go into the draw - but once in the draw, the odds are even across everyone who qualified - saving more or less once you meet the threshold saves you mon…
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Thanks @andersonhatch - we've been told that whereas in SMETS1 world (pre DCC) that the supplier had to turn export 'on', with meters in the DCC that are SMETS2, it is automatic. Whether it is similarly automatic for enrolled SMETS1 meters seems to …
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Hello all, Many thanks for pointing out that error in the Terms & Conditions which we are getting corrected - thanks for taking the time to let us know. To clarify, we are not paying per kWh saved. We are trying this mechanism to award money for…
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Hi @DaveS and @andersonhatch - do you know when your Secure meter was migrated to the DCC (if it has been) - did that coincide with when the export data stopped? And @andersonhatch - we supplied the GlowStick on behalf of Octopus to a number of thei…
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For the record - a customer whose data is appearing in Export has a SMETS2 Aclara 00000107 on Firmware version 00070806 - seen his nice screen grab of the output. :)
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I'm not an HA user - let me ask one of their organisers and see what he suggests! Thank you Mark. Jane
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Good morning all! It looks as though we are building up a few examples of firmware to be looked at. Are any of you also participants in any of the Home Assistant forums that use our CADs? is it worth asking there for further examples we can add to t…
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There was a very brief glitch, apologies. Love how fast you are all on it! Enjoy the first full weekend of the new year.
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There is an interesting question about supplier's obligations and meter tariff loading - I'm going to ask the regulator what the official policy is.
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Hello @mrg9999 - please contact support@glowmarkt.com for any individual issues so that we have the information we need about your account and device and can investigate. Thank you
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If you drop an email to support and let us know you are waiting, we'll drop you an email when the functionality is live. Happy New Year!
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The meter calculates the cost of consumption locally - and I've no idea how it does that and what it uses. And your Glow Display matches your original IHD because they both take the output of the meter's calculation. Your bill is correct because the…
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Hi all - on behalf of another customer who has just signed up and after export - so we keep all this learning in one place! - he also has an Aclara electricity meter with Device Model 00000207 SGM1411-B meter and Firmware version 00070602 - which se…
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This is because the Display CAD works is that it retrieves the calculated cost of consumption directly from the meter - whereas our system captures the separate standing charge and rates(s) and timeslots from the meter so that we are able to support…
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Good morning all - and a very Happy New Year to you! Please be reassured, your bill is calculated independently of what is loaded on the meter - it is only when you are retrieving your data via third parties like us that the tariff being loaded corr…
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Hello @groove - to confirm what others have said, the Glow CAD is communicating directly with your meters via the Comms Hub. We used the EUI off your original device purely to confirm that you were in the property, as part of our approved protocols …
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Hello @kingsmeadow - originally we didn't configure the service to support gas only for SMETS2. The challenge is you have two separate Comms Hubs (one per meter) and so will always need to have two 'sites' in Bright. We are due to launch support for…
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Thank you to @johnpo - you are exactly right. The display publishes the cost of consumption as delivered by the meter, whereas for our APIs we retrieve the separate standing charge and rates so that we can do things like support Agile - and do futur…
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Hello @monology99 - on the rare times we have an outage we announce the issue. It sounds as though you are using our Cloud based MQTT? there was an issue with queues around the date you posted this comment - hopefully all fine now, but if not, pleas…
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@Seany and @Simbo - the systemic problem was resolved two days ago - anything since that is causing a problem is local to you and, as per usual, we need you to report the problem to support@glowmarkt.com as then we have your details and can investig…
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You are very welcome all - I know that several people have been looking forward to having time to engage with their data this week, so glad we could help. @PeteThomas - your issue is local to your meter and what your supplier has loaded. Contact us …
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Thank you @Adrian - very kind of you to be so thoughtful. I'll tell the two team members what you said and they'll appreciate it :) The good news is that normal service has resumed. Enjoy your Boxing Day everyone!
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Hi again all, we are aware we have an issue and are working on the fix. Please accept our apologies for the inconvenience caused. The Glow Team.
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Hi @danielsmith89 - I’m part of the Glow team. As per my previous post, we are aware and can see there is an issue and are on the case. Thanks for your patience as we work on resolving.
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Happy Christmas everyone. It does sound like we’ve an issue - thanks for flagging it. Tech Support not getting much of a holiday break by the sound of it. Will post here with news when we have it.
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@Chevaline - if your supplier aren't getting data and Bright isn't - definitely root cause will be the same and typically that your WAN is down. But if you have a CAD - we should still be connected - please send an email to support@glowmarkt.com fro…