My meter and IHD have been replaced. Do I have to reregister with Bright?

My smart meters had sent no data to DCC for over 6 months. The gas meter, EDMI comms hub and IHD have now been replaced by my supplier, and the DCC is getting data again.

The Bright app however is not. Do I have to make some changes in the app to get this working again?


  • No, as long as you don't have one of our CAD devices, we should, if the supplier has followed the approved protocols, not need to make any changes and you definitely don't need to re-register. We work off the MPxNs - because we know that meter details do change over time.

    If you still aren't getting data, please contact us on support@

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