Comments

• Shell have sorted my DCC rates out. Happened for the midnight update. Took them about a week from me sending their support a message.

  in Negative tariffs Comment by MiniMan1275 January 2023
• I have approached Shell support via email and they have responded quickly, but only asking for more details, which I have provided I'll feedback anything I learn so the community can be informed.

  in Negative tariffs Comment by MiniMan1275 December 2022
• Thanks for the response. Oddly, the rates shown on the in-home display are correct (as is their app). Perhaps when Shell push the new rates to the DCC on 1st Jan things will sort themselves out, failing that I'll have a chat with them.

  in Negative tariffs Comment by MiniMan1275 December 2022
• I can concur, Electricity unit rates went negative on the 20th December 2022 for me, Shell is my energy supplier too

  in Negative tariffs Comment by MiniMan1275 December 2022