JaneAtGlow
JaneAtGlow
About
- Username
- JaneAtGlow
- Joined
- Visits
- 341
- Last Active
- Roles
- Member, Administrator, Moderator
Comments
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Hello all. Apologies, I posed in the outage thread yesterday that MQTT had been turned off intentionally while the infrastructure is sorted out. More background there about MQTT at the moment. Thank you, Jane
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Happy Saturday - MQTT is currently off because IT Ops have just turned it off. We will make updates on the firewall installation etc. in the new discussion.
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Hi all - appreciate the input and thinking on local access - I think we are the only organisation that is a DCC Other User, produce CADs, sell those CADs direct to the public and supply access over MQTT and APIs - so not sure that local access would…
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Hi all - as a reminder, please email us at support@glowmarkt.com for specific issues unique to your account - we do not monitor the forum all the time and do not use is as a support solution, thank you very much. Jane
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PERFORMANCE UPDATE We are aware that performance isn't where we want it to be yet - there are two new firewalls arriving today and once they've been configured, etc. they will be installed at the data centre, probably over the weekend. Clive will gi…
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FURTHER UPDATE For our customers with a CAD, Bright, our APIs and MQTT have been restored but response times may still be a bit slower than usual. For people who don't have our CAD and are using Bright or any libraries that rely on the 30 minute up…
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NEW UPDATE Performance should be closer to normal for APIs and therefore Bright. Remedial work continues - Clive will send an update later today with more technical background as I know many of you are very technical.
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Good morning all - we are obviously aware of the performance issues (to all intents and purposes the services are basically unusable due to the response times). The team are all working on the issue now - update will come when we have one. For now, …
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Thanks for the support everyone - I think it would be fair to say that we are all quite tired :) The team are working out why responses are slow - those of you who are techies will have their sympathy. Sorry for the ongoing issues - be reassured, no…
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Hi all - MQTT does have issues, we know and are dealing with them.
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NEW UPDATE MQTT has been restored
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NEW UPDATE Service has been restored. We are now checking data integrity and working through to confirm all environments are working as expected. If there are data gaps, they should be filled within the next 24 hours. Front end apps like Bright may …
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Thanks all for the updates - I don't think we've turned MQTT back on yet so that is expected. Bright app and data not loading this morning reports - it does load for me but very slowly. As you know - I'm not Tech Support but will find out why that …
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MQTT has been turned off for the moment, intentionally, while the core systems are restored. As you know, we provide MQTT on an 'as is' basis - at the moment other tasks are taking priority. Thank you very much @danielsmith89 - much appreciated and …
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Update: for those who do not have our CAD and using our DCC Only service (as we describe it) - our connection to the DCC data flows is not back yet but will be once we've got it restored.
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Hi everyone - what a day! OK - APIs are back up. We know there are data gaps, don't panic (as Jonesy would say) - we will get them sorted out. Be gentle with us for a little while if that's OK - the Ops team need to catch their breath, enjoy a cup …
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Hi guys - I wasn't going to respond because, as you can appreciate, it is a bit busy here at the moment - but decided I needed to reassure you all that @sbb's point is pure conjecture and completely untrue (and rather disappointing, but that is the …
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Thanks for your update @djbenson - that aligns with what we expect currently. When we are back to normal, I'll drop this discussion a post about local access :)
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Service is slowly being restored - and we are testing as we go. When normal service is back, we'll let you know. In the meantime you should start to see data soon if you are not already.
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We are getting closer to resolution - thank you for your patience.
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You are welcome - let's hope it is resolved soon... We appreciate your checking in here and not sending support tickets!
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Thanks Tim - that's a good idea. I'll ask the Admin if we can change the settings. Happy New Year!
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Hi karmacop81 Sorry for the delay in replying. From our perspective - any changes to supplier have no effect - the data will keep flowing and no need to tell us. If you move, we also pick that up and should stop your data flows. Good luck with your …
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Hi John - welcome and thanks for sharing your background. We are either actively using, or have developed IoT and LORA solutions. SMETS2 CAD and IHD/CAD are hopefully due to be with us in mid December - but these days it is not sensible to make pro…
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@Dougie - sorry as I hadn't had an alert that you'd asked a question. For Agile, as we say when we set it up for you (but appreciate it gets forgotten) - you have to ask us to set it up, and you have to tell us when you come off it. We have NO integ…
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To reinforce Clive's comment - the product is definitely supported but we are a small team and have never said that we use our forum to deliver customer service. Please email us at support and we do our utmost to reply within 24 hours and resolve AS…
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Hello - the @ did trigger a message, it worked! Clive is on holiday and I wasn't feeling well and only just started work. Please could you email support as we can then investigate the specifics of 'you' - it could be your meters are not reporting. T…
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Not seen any but do feel free to start a discussion - perhaps in a new thread?
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Hi all - for those who couldn't attend - the slides and video are available: The recording is available on GoToWebinar here or on the Carbon Trust’s YouTube channel here. The presentation slides are also available for download here. Useful resour…
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Hi @marrold - could you please mail support@ when there is an issue, it is a struggle to stay on top of all the channels. So it sounds as though even when you put the power back on that you had to have batteries in from your phrasing? Is that correc…