JaneAtGlow
JaneAtGlow
About
- Username
- JaneAtGlow
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- Member, Administrator, Moderator
Comments
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Which definitely means we need to fix/improve it :)
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Thanks Dougie - have you registered with our Bright App? that just asks you the once and then you have permanent access to your data flows. Android: https://play.google.com/store/apps/details?id=uk.co.hildebrand.brightionic iOs: https://itunes.appl…
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Ooops! sorry about that @jonty - what we actually need to do is properly launch our glowmarkt site and include everything there. In the meantime, I will share your comment with Josh.
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@BruceH5200 - apologies for the delay - no, we haven't had time to support export within the API yet. And @DMoore - unfortunately the global component shortage is causing us nightmares as well as everyone else - which has delayed the launch of the S…
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Hi all - sorry for the problems a few of you have had with fitting the back plate - here is what we wrote up recently that might help: - put the unit face down on a flat surface - lay the back plate on the back such that it almost hits the top - wit…
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Not yet - shall remind him....
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Hi there - no, at the moment the logging in to glowmarkt is not required. When we do get something interesting in - we'll announce it here! Happy Tuesday.
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We keep hoping one of the developers on this forum will develop a csv export tool for the community :) As you can appreciate - it wouldn't be a lot of work for us but we've a long list of things that we would like to do and they have to be prioritis…
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Hi @davepreston, welcome! The good news is that when Green Network Energy installed your meters they clearly managed to successfully commission your meters - and once SMETS2 meters are commissioned it means that we can then capture the meter reading…
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Hello! Sorry for not seeing your question earlier - if your meters are SMETS1 you will always need a device with a SMETS1 certificate even after they are migrated to the SMETS2 infrastructure. That means you could either use our GlowStick (as you ar…
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Hi Steve - Welcome to our forums. If you want a local solution then our CAD isn't your solution. Unfortunately there is no real-time solution that delivers local access as far as I'm aware, we are already unique in offering a CAD to retail customers…
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As posted elsewhere, we are hoping to launch full export soon - for SMETS2 meter customers - watch this space!
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And Dan, we are hoping to do a short production run of the GlowStick as a SMETS2 variant.... For people with SMETS2 meters, we are well underway with supporting export - we just now need to build the front end interface and include in our APIs. We a…
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Hello Justin, We don't currently support water meters because there is such a range of communication protocols they use - we'd like to us there is so much waste but it doesn't feel as though there are standards as there are with smart meters. On the…
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Thanks everyone who completed this; we are closing it on Monday, 27 July. Next request will be to assess the prototype of the tool :)
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Well done on plowing through the Zigbee SEP spec, welcome to our world! ;) Thanks for adding to the knowledge base and welcome to the forums @ndfred
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Feel free to share this link with friends and family if you know anyone who might be interested in helping shape this - no special interest or expertise is required - we have to design a solution that works for everyone. Thanks again. Jane
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This isn't determined by the spec - we use consumption (kWh) thresholds, no matter which display period is chosen. These thresholds are determined locally on the IHD using the meter data. Thresholds specifically are: Low to medium 0.3 kW Medium to h…
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Hi there- sorry for not responding earlier. They are currently determined by national thresholds of standard consumption and aren't configurable - we could look at this if there is enough demand.
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Thanks for sharing @ghayne - now I know a bit more about what we are setting up for our customers. As a reminder, if you want MQTT set up - please contact support@glowmarkt.com and if you've never contacted us before, we need the MAC of your CAD dev…
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Good morning @marrold - sorry for the delay in responding to you. I can't answer any of the technical points you guys are making but shall document the requests you have made on our suggestions / requirements list. I would point out that the batteri…
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Hi sidepipe/aka Adam, Don't quote me on this as we just haven't had time to investigate - what you are picking up technically is the net consumption but not the actual register on the meter which is used to determine SEG payments.... any SEG experts…
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Hi Sidepipe and Paul, To clarify - what you get in the API and MQTT is not the meter's register read for Export, consumption just goes negative if exporting. With SMETS1 meters, if they are Secure Meters, the supplier would need to turn the functi…
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Hi all - I've added the request to our requirements list. As @jcooper said above, we are looking at all of this and we are thinking about what else we might want to expose in our public API's. As I'm sure you can appreciate - current focus is on the…
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Hi @sidepipe - I'd be interested in your piece and your calculations. We are involved in a research project on battery in the non-domestic space and obviously financial viability is a key element. If you don't mind sharing - please send it through t…
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Good morning all - if you drop us an email to support@ from the account associated to your API/device - we will send you instructions on MQTT and set you up. Happy Saturday everyone! Jane
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Hi Pashek - yes, we are monitoring support tickets - I am sorry but I can't relate your username to a ticket so that I can follow up. Can you please give me the automated ticket reference you would have in the ticket subject line? Format will be XXX…
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Hi all - we've only just launched MQTT support. For the moment, if you please email support@hildebrand.co.uk from the email address of your Bright account, asking for MQTT we will send you description and set it up for you. Thanks.
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Thank you for starting this discussion and welcome. I'm Jane Wilson, COO at Hildebrand - and these days also doing all the customer support and fulfilment ;) Any questions people have that are specific to their own configuration - please drop us an …
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Hi Stuart - this is fixed and pushed to live, thanks for flagging it.