JaneAtGlow
JaneAtGlow
About
- Username
- JaneAtGlow
- Joined
- Visits
- 371
- Last Active
- Roles
- Member, Administrator, Moderator
Comments
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Good morning all, @martinb - could you please contact support so we can see where and why you are having "many outages" over the last year because the only one we have record of is the catastrophic firewall issue at the start of the month…
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Good morning @danielsmith89 - I've checked and you were the only person affected (or certainly the only one who has reported an issue either here or via support@) - it appears local to you. Please contact support@ and we can investigate why either y…
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For the record - the issues is with the version of firmware on the Honeywell meters. We are seeing it less frequently now as suppliers are obliged to keep meter firmware up to date. This is what we advise customers who have Honeywell meters and aren…
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Hi @cancunia - apologies for the delay in replying - we've been busy recently. You are very welcome on the APIs - and well done on developing your own visualisations. You have done what we hoped for by opening up the data access - as a business we a…
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UPDATE Hi all - hope you are keeping safe - the wind is quite terrifying (watching a huge crane swaying a LOT). Sorry for the hiccough in our more frequent refreshing of the HH data - that started on Wednesday morning - normal service has now resume…
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@deskyeti - could you please email support? That is unique to you if you can't login, thank you.
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Good morning everyone - to reassure you, things aren't 'broken'. As you know, I believe, we are the only service to offer the more frequent DCC HH data refresh. It looks as though that isn't working as expected at the moment and when the team are at…
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@KS_Eric It sounds as though your stick stayed connected which is the key objective. As Clive said earlier - do raise individual support tickets for any issues. Bright is not optimised for use on a PC so it won't always behave as expected - we offer…
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Thank you very much @si458 - I think you have just officially been designated Clive's Gold Star for the day. That would be super useful - we hadn't quite appreciated just how many people were using that community plugin and the frequency at which it…
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UPDATE from the Glow team Because some users without our CAD are calling the API much too frequently (it should be once per half hour) we have had to alter the way the call is dealt with and reject the excess traffic. Most on this forum have our CAD…
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Hi @Davecl - do you have our hardware? If you do - please drop an email to support as that is an issue. If you don't, as I said earlier "For people who don't have our CAD and are using Bright or any libraries that rely on the 30 minute updates …
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Update: Clive is making MQTT updates in the new discussion - https://forum.glowmarkt.com/index.php?p=/discussion/132/sunday-6th-update#latest
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Update: Clive is making MQTT updates in the new discussion - https://forum.glowmarkt.com/index.php?p=/discussion/132/sunday-6th-update#latest
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Hello all. Apologies, I posed in the outage thread yesterday that MQTT had been turned off intentionally while the infrastructure is sorted out. More background there about MQTT at the moment. Thank you, Jane
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Happy Saturday - MQTT is currently off because IT Ops have just turned it off. We will make updates on the firewall installation etc. in the new discussion.
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Hi all - appreciate the input and thinking on local access - I think we are the only organisation that is a DCC Other User, produce CADs, sell those CADs direct to the public and supply access over MQTT and APIs - so not sure that local access would…
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Hi all - as a reminder, please email us at support@glowmarkt.com for specific issues unique to your account - we do not monitor the forum all the time and do not use is as a support solution, thank you very much. Jane
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PERFORMANCE UPDATE We are aware that performance isn't where we want it to be yet - there are two new firewalls arriving today and once they've been configured, etc. they will be installed at the data centre, probably over the weekend. Clive will gi…
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FURTHER UPDATE For our customers with a CAD, Bright, our APIs and MQTT have been restored but response times may still be a bit slower than usual. For people who don't have our CAD and are using Bright or any libraries that rely on the 30 minute up…
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NEW UPDATE Performance should be closer to normal for APIs and therefore Bright. Remedial work continues - Clive will send an update later today with more technical background as I know many of you are very technical.
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Good morning all - we are obviously aware of the performance issues (to all intents and purposes the services are basically unusable due to the response times). The team are all working on the issue now - update will come when we have one. For now, …
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Thanks for the support everyone - I think it would be fair to say that we are all quite tired :) The team are working out why responses are slow - those of you who are techies will have their sympathy. Sorry for the ongoing issues - be reassured, no…
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Hi all - MQTT does have issues, we know and are dealing with them.
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NEW UPDATE MQTT has been restored
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NEW UPDATE Service has been restored. We are now checking data integrity and working through to confirm all environments are working as expected. If there are data gaps, they should be filled within the next 24 hours. Front end apps like Bright may …
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Thanks all for the updates - I don't think we've turned MQTT back on yet so that is expected. Bright app and data not loading this morning reports - it does load for me but very slowly. As you know - I'm not Tech Support but will find out why that …
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MQTT has been turned off for the moment, intentionally, while the core systems are restored. As you know, we provide MQTT on an 'as is' basis - at the moment other tasks are taking priority. Thank you very much @danielsmith89 - much appreciated and …
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Update: for those who do not have our CAD and using our DCC Only service (as we describe it) - our connection to the DCC data flows is not back yet but will be once we've got it restored.
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Hi everyone - what a day! OK - APIs are back up. We know there are data gaps, don't panic (as Jonesy would say) - we will get them sorted out. Be gentle with us for a little while if that's OK - the Ops team need to catch their breath, enjoy a cup …
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Hi guys - I wasn't going to respond because, as you can appreciate, it is a bit busy here at the moment - but decided I needed to reassure you all that @sbb's point is pure conjecture and completely untrue (and rather disappointing, but that is the …