JaneAtGlow
JaneAtGlow
About
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- JaneAtGlow
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Comments
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Thanks for emailing us directly at support Eric - always the most reliable. In case others read this post - we've just realised today that for some Android issues the dark mode enhancement has meant you can't get out of dark mode which wasn't intent…
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Thank you @sbb - we are sharing the positive feedback who did the actual dev work (unlike me !). If anyone writes any code they'd like to share, please let us know. We hope you all use this to consume energy as efficiently at possible - it is why we…
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Good morning all, happy Friday! @Steven15 - no, there won't be any difference in local MQTT performance between the devices and they will publish the same information. @bertrumuk - we are looking at adding the gas cumulative reading, another piece …
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Good morning @sOckhamSter - the price is probably going to be the same. We've had to do a short manufacturing run (meaning component costs were much higher and we built them internally so expensive labour) and the CAD Display was built before all t…
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To clarify in case of confusion - the GlowStick that was asked about by @meroberts above is NOT the new unit which we will launch next month. That new unit (which we call our CAD without Display) is not the GlowStick form factor, will support local …
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Hi Aaron - thanks for the point - I think it would be unusual for that to have happened as it has been tested. The rejoin process is not unusual for all sorts of local reasons - if a power cycle does not do the trick (and not the button on the front…
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MQTT was a 'glint in the eye' when the GlowStick was designed and developed - I think our first requests for MQTT only came in two years ago. Please drop us an email to support@ - we don't have an upgrade path but can have a look depending on circum…
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Thank you very much Robert - I shall be sending that link to a new customer right now. As a non-techie - but the person who gets the support questions - will all the existing HA code repositories I've got not work with local mqtt and I need to build…
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Well done @ghayne - always the first to observe and be positive! Thanks for your ongoing support, we hope you like the local MQTT. Everyone, any suggestions for FAQ etc. please post here - we'll add some FAQ to the web site to support the local MQTT…
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Hi there, Nearly there - just need to find the time to finish off a few things in between all the other activities underway. Thanks for the ongoing enthusiasm!
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Hi jkt - there were no known problems, a few niggly issues (not sure when a niggly issue becomes a problem!) and an individual user with issues with either their own meters or local connection. As usual, please contact support@ - thank you!
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Hi all - we are aware of a few niggly issues and the team are investigating.
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Hi @DMoore - I've not got support tickets in and think it may be down to something local?
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Hahahaha - you can see how rubbish my memory is - although I let myself off as there are thousands of you using our services :) Hopefully you can at least feel impressed that we do listen to you all, and share your recommendations. Happy travels.
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Good morning all, Thanks for the feedback - as always, much appreciated. @KS_Eric - Good point about the error messages and we do always try and improve them - we are putting out a new release of Bright in the next few weeks and will review the tri…
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You are all very welcome. Now the clever people are working out what we do to ensure that those who write aggressive API calls in future are better 'managed' - in the nicest possible way, of course! ;) Clive says the queues are back down to normal …
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Hi all, Performance has returned to normal; people with our CAD will see that the data catch up may take a little while yet. Thank you all for your support which we appreciate. Jane
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Thank you @HandyHat for the update and amending your code. FYI, we've a new issue - and running status updates at https://forum.glowmarkt.com/index.php?p=/discussion/comment/697#Comment_697
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Sorry for taking a while to give it - delicate balancing act between the team identifying the root cause and then being able to get to work on a fix, and me pestering them for language to send you all an update :)
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UPDATE: Normal service restored. Overnight there were no issues so anyone who had a problem then, it was local. Grovelling apologies from the Ops team - a little earlier this morning they inadvertently created a duplicate IP address that was quickl…
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Hi all - thanks for letting us know - the Ops team are investigating and I can hear discussions underway.
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Hello @hunnymonster - as always, unless it is a systemic issue (which it is not) - we ask that you please contact support@glowmarkt.com and email us from your Bright account so that we can investigate. Thank you.
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Hi @kk_sonata, Sorry to hear that SP aren't making this easy - I think we've had another SP customer have success with their request. I also believe that energy suppliers are obliged to keep firmware up to date. Did you ask for the Smart Meter Tech…
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Good morning - got to the forum before your emails :)
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Hi @danielsmith89, I've been doing support tickets for the last two hours across multiple customers and haven't had any issues - suspect it might be "just you". By the way - please don't interpret support tickets as problems for lots of pe…
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Hi @cancunia, The experts are asking what you'd like to do with it - and are you using our DCC only data service or more frequent with our CAD. FYI, we will be adding to the avg & sum apparently. And thank you very much for your kind words about…
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Hi @sOckhamSter - we currently aren't storing the data in our systems and while it is being published if you are using MQTT, I didn't think it was supported in our APIs - but I could be wrong! The intention is to also then include the export informa…
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Cool - we'll deal with it there; it would be very unusual for us not to be able to sort it out. But hopefully I've not just shot myself in the foot saying that! ;)
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Hi all - nothing was 'broken' - it was just that the more frequent refresh of HH data which we started offering last year was unavailable for a few days last week - but overnight capture of the previous day's HH profile reads was working fine. The m…
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Hi @cancunia - have you seen this repository of further information on our APIs : Repository URL - https://bitbucket.org/ijosh/brightglowmarkt/src/master/ That has a video and links to further documentation - there are a lot more functions allowed b…