JaneAtGlow
JaneAtGlow
About
- Username
- JaneAtGlow
- Joined
- Visits
- 341
- Last Active
- Roles
- Member, Administrator, Moderator
Comments
-
This is because the Display CAD works is that it retrieves the calculated cost of consumption directly from the meter - whereas our system captures the separate standing charge and rates(s) and timeslots from the meter so that we are able to support…
-
Good morning all - and a very Happy New Year to you! Please be reassured, your bill is calculated independently of what is loaded on the meter - it is only when you are retrieving your data via third parties like us that the tariff being loaded corr…
-
Hello @groove - to confirm what others have said, the Glow CAD is communicating directly with your meters via the Comms Hub. We used the EUI off your original device purely to confirm that you were in the property, as part of our approved protocols …
-
Hello @kingsmeadow - originally we didn't configure the service to support gas only for SMETS2. The challenge is you have two separate Comms Hubs (one per meter) and so will always need to have two 'sites' in Bright. We are due to launch support for…
-
Thank you to @johnpo - you are exactly right. The display publishes the cost of consumption as delivered by the meter, whereas for our APIs we retrieve the separate standing charge and rates so that we can do things like support Agile - and do futur…
-
Hello @monology99 - on the rare times we have an outage we announce the issue. It sounds as though you are using our Cloud based MQTT? there was an issue with queues around the date you posted this comment - hopefully all fine now, but if not, pleas…
-
@Seany and @Simbo - the systemic problem was resolved two days ago - anything since that is causing a problem is local to you and, as per usual, we need you to report the problem to support@glowmarkt.com as then we have your details and can investig…
-
You are very welcome all - I know that several people have been looking forward to having time to engage with their data this week, so glad we could help. @PeteThomas - your issue is local to your meter and what your supplier has loaded. Contact us …
-
Thank you @Adrian - very kind of you to be so thoughtful. I'll tell the two team members what you said and they'll appreciate it :) The good news is that normal service has resumed. Enjoy your Boxing Day everyone!
-
Hi again all, we are aware we have an issue and are working on the fix. Please accept our apologies for the inconvenience caused. The Glow Team.
-
Hi @danielsmith89 - I’m part of the Glow team. As per my previous post, we are aware and can see there is an issue and are on the case. Thanks for your patience as we work on resolving.
-
Happy Christmas everyone. It does sound like we’ve an issue - thanks for flagging it. Tech Support not getting much of a holiday break by the sound of it. Will post here with news when we have it.
-
@Chevaline - if your supplier aren't getting data and Bright isn't - definitely root cause will be the same and typically that your WAN is down. But if you have a CAD - we should still be connected - please send an email to support@glowmarkt.com fro…
-
Hello @Groove - can I check, have you done a refresh on Bright by swiping down or triggering the 'Refresh data' button from the menu? If there is still an issue - please drop us an email to support@glowmarkt.com, thank you.
-
Hi Mike - for specific issues, please email support@glowmarkt.com from your Bright account and then we can investigate. As a matter of interest, do you have a Trilliant Comms Hub? if so, this could well be a firmware issue. This may also be why we a…
-
So many jokes that could be made after @clivee's comment... I shall restrain myself! Thanks again all for your support.
-
Its coming - as we said - it may take through the night to get fully recovered.
-
You will also be special if the next to last character on your MAC is the number 5 apparently - in case some of you say but I'm not an 'F' ;)
-
You are all special as the next to last character in your MAC is the letter 'F' :) @clivee said the backlog clearing is underway - but slower than ideal. It may take as long as overnight but please don't be concerned, no data is lost. Thanks all for…
-
Hello all - we can reassure you that this is not affecting everyone. What we noticed is that a few of our customers lost the Wifi connection at 1015 precisely yesterday. We've identified the root cause and just sorting it out - it relates to the spe…
-
I'll leave it to @Clivee to decide how much of our proprietary processes he wants shared :) Basically, 98% of the time the join is automatic and works fine - but sometimes it isn't and we need to give it a nudge. We see the join challenges more with…
-
Hi all - we've had a few tickets in on this issue. To reassure @poshboy42 - no, we aren't going back to daily updates only. We were the first to provide more frequent updates, when we can, and continue to offer that service. We are entirely dependen…
-
Hello - good news for you from the team here at Glow. We are soon going to launch the ability to download a csv of your data - you will be able to choose the granularity and time period you want, and which fuels. Hopefully this will help restore you…
-
Hi all, A new customer also reported this issue, Clive replied to them and said the reading is not a spike per se but corresponds to all F hex and is a meter saying 'I dunno' We filter these at the ingress - but everyone has requested that we send o…
-
Thanks @zapp79 - it does sound as though the meter manufacturer has turned off the instantaneous export. We are building up the list of those that have - thanks to you and others' help in this thread - and when we've got some more examples we will t…
-
Thanks @beezly - what manufacturer is the ES-30B? I refuse to learn meter model numbers - got enough to remember! Thanks for your help.
-
Hello @jwfw, same answer - please email us at support@glowmarkt.com so that we can investigate. When you email from your Bright account we've all the information we need to check what is going on and get the device joined, sometimes they do need a n…
-
Hurrah! you are very welcome - and you use our forum so all is right with the world :)
-
Hello @gedger - the IHD will support Export as requested, as will Bright and our APIs - but that work is unfunded by anyone so we have to fit it in when we have time.
-
Thank you @DaveS and @gedger - very useful and it feels as though the variance is due to meter types and then firmware. @gedger - if you are on local MQTT we aren't doing anything at all so it is about discrepancies between meters. What we have is t…