JaneAtGlow
JaneAtGlow
About
- Username
- JaneAtGlow
- Joined
- Visits
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- Member, Administrator, Moderator
Comments
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Good morning - this is a known issue that we have a fix for and it won't require an update to Bright - just the backend. The issue is ONLY on the home screen - if you go to the detailed cost screen the calculated costs are correct. Please accept ou…
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Hello Martin and Ygr1 - as a non-techie - one suggestion is that you do the reset of what your timeslots should be via our Bright App and then use our APIs and get the correct cost of consumption? If you can work with MQTT I'm sure you can work with…
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@Ygr1 - I've amended my post - I was wrong, we can let someone load quite a complex tariff in the front end of Bright - lots of new Tomato customers have put in their five slots a day without issue.
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How painful for you Stuart - this question of what obligations are in terms of meter firmware updates and keeping tariffs on the meter reliably seems to be one that doesn't have clarity. Basically the response seems to vary depending on who you ask!…
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Hello @stuartsteel - if a supplier isn't satisfactory, the most effective thing you can do is to lodge a formal complaint with them, stating the reasons you are unhappy. Their regulator, Ofgem, manage their performance on complaint handling and it c…
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Thanks Martin - I'm not sure that we'll get up to Minister level BUT the good news is that we are in direct contact with the person in the department who has the most technical expertise, and they listen to us so what more can you ask for ;) Will be…
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Hello everyone - apologies if this isn't clear but we don't provide support via the Forum - we just don't have the resource. It is designed for the community to help each other. If you've specific enquiries please email support@glowmarkt.com as then…
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Hello @MarkLeman and @mprowe - apologies for the lack of response. As posted on the other place you asked @MarkLeman, we tend to encourage people to use our Forum to support each other and for announcements as monitoring questions and support needs …
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Hello @MarkLeman and @npmp - apologies for the lack of response. We tend to encourage people to use our Forum to support each other and for announcements as monitoring questions and support needs in this space requires more people than we have on th…
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Thank you @EJMD - we have it high on our list! We had a full solar product ten years ago (clamp based with generation, the Shine App) - and have now got a lot of the backend functionality in place to support solar. Can you work with APIs and code? w…
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No, as long as you don't have one of our CAD devices, we should, if the supplier has followed the approved protocols, not need to make any changes and you definitely don't need to re-register. We work off the MPxNs - because we know that meter detai…
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As you would expect, in a highly regulated environment that is secured through certificates on devices, doing a move when you have our CAD is a multi step process - 1 - we need to remove the association of our display to your old meters, when we've…
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@shazza1 Thank you for letting us know - if you'd like to participate in our case studies (first ones are live at https://glowmarkt.com/case-studies) we'd love to include yours. Please drop us an email to support@glowmarkt.com and we'll pick up from…
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Good morning everyone, and a very Happy New Year to you all! Thank you for submitting your updates on what meters are working, and which aren't. I'll do a summary and send it over to DESNZ to ask for their support in getting suppliers to ensure that…
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Good morning all - apologies - we posted the issue when we noticed it to https://glowmarkt.com/support/system-incidents but then I forgot to update here! All fixed by 1544, apologies for the inconvenience caused.
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Hi @Matthew - we have no idea what the latest versions of firmware are - as we aren't tracking the details with the DCC. It is suppliers' responsibility to monitor and manage that part of the ecosystem. We've had firmware version in there for quite …
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Hello @Freebo - thanks for your help - if you drop us an email to support@ we can look it up for you :)
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Thanks @philporter - we'll get the list consolidated and over to the DCC for discussion with meter manufacturers as apparently the guidance in the Smart Energy Code is that instantaneous export should be published.
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Hi @tank - always contact us directly for individual support issues as we don't have resource to monitor the forums regularly. We recommend not using batteries as your usual - they are designed for emergency use only. Glad that you are back to norma…
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Hi @tmh88 - the "good" news is that you aren't the only British Gas customer who has been told that the firmware can't be updated, one even escalated to the regulator about this. We used some 'back channels' for the customer (we can't say …
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Hi @SteveMilner - your meter stays in UTC and Bright presents the data in the timezone of the device which it has been installed on (so if you were abroad in a different timezone and your phone was set to that time, that is what you'd see time wise)…
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Hi everyone, The issue is usually with your meters which aren't reporting - we are always happy to investigate, please email us at support@glowmarkt.com from your Bright account. Thank you. @CapnBob - please drop us a line to support - sometimes the…
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A very belated reply to @marrold and @SJMac about adding things to the local mqtt data - unfortunately voltage and power factor aren't available on the HAN and therefore aren't things we can add to that feed. On the more positive news front, these a…
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Hi everyone - thank you for participating. We've now told all six £1,000 winners and the 30 £50 winners that their money is waiting (if we haven't already paid you). Commendations to you all - as you'll remember, the threshold is 30% for selection b…
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Hi all - I'm so sorry - I read your comments but didn't acknowledge them. We've shared this with the 'powers that be' - and as flexibility needs evolve I suspect that there will be different incentives to people like you with local storage capacity …
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Hi Brodie / @bpeers, Could you drop an email to my attention to support@ - I can then see what firmware versions is on your electricity meter, not our device. FYI, the DCC only update the firmware on the Communications Hub - your energy supplier sen…
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To reassure anyone who lands on this thread - @kaimgreen's meters were successfully connected to his new Glow Display CAD within two hours of his reporting the problem to support.
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Hello @kaimgreen - thanks for following our guidance and contacting support. We've received your email and support are dealing with your ticket (sent three minutes before your post here). Can I ask why you didn't contact us within the 24 hours we su…
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Good news everyone - we are getting traction with the powers that be and have made a suggestion that there needs to be an independent, trusted resource made available to give customers with smart meters accurate guidance on their suppliers obligatio…
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@bpeers - there is a screen on Bright in the Settings area that should give you the firmware. Are you getting your instantaneous export or not?