JaneAtGlow
JaneAtGlow
About
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- JaneAtGlow
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Comments
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Hello @neil_m_2ev - could you drop an email to us at support@glownetzero.com, writing from your Glow/Bright account and we can check. Thanks, Jane
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Thanks @geoffers for the help! @johnp - and everyone else - the glowforhomes.com site (we are trying to move off glowmarkt.com now) shares login credentials with Bright so no need to re-register. We are going to redesign glowforhomes.com soon as wel…
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Thank you @mprowe. We've added a table of possible problem meter / fw combo's to our FAQ: https://glowforhomes.com/support/ex/why-can-t-1 And, now that we should be picking up all Export feeds, we've published an article on Export: https://glowforho…
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Nope - we started collecting Export data and publishing it from Feb 2024 for 'straightforward' (have an Export MPAN) new sign-ups. We started storing the data for a lot of edge cases several months ago (edge cases being new sign-up but no Export MPA…
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Hello @onlydevinthevillage - this is a great story! Do you mind if we add it to our web site? and you are very welcome - what you wrote is why we do what we do!! The good news is that our new glowforbusiness.com site - for non-domestic customers - w…
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Hi @bobse23 - do you have our CAD? if so you'll get the minute level live but we only store the HH read when we retrieve it from the meter on our nightly schedule. I also neglected to post here to say that we have, at last, got all edge cases covere…
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@tcruiser60 - please drop us an email to support@glownetzero.com and we'll see if we have anything. Sorry for the delay in replying.
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Hi all - these devices are now sold out and will not be coming back into stock. Other new devices may be available in Q3 - watch this space! Thanks to everyone who did purchase a unit from us.
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@alancbc - apologies if you hadn't appreciated it but we don't monitor this forum as part of our active support channels. For lots of reasons, mostly around resource, but also it quickly moves to sharing PII which we obviously don't want. I think I …
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FYI - on this very old thread! It is the regulatory framework behind the Smart Energy Code that we follow as a DCC Other User (for which we have privacy and security audits every year) - the requirement is that we have consent for 18 months from the…
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Thanks @BillAtBoscard - we agree! It was so tedious and time consuming to get the supplier to refund the customer .... this is still a bit of time effort on our side but has definitely improved things. All due to our clever CTO!
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You are very welcome - and anyone with our CAD will probably not have noticed - another advantage to having one of them! ;)
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Hi everyone, Many thanks for everyone trying to find a common root cause - so were we! Apologies for that data pause and any inconvenience caused. There was a price change event on 1 October 2025 and we intentionally delay running our daily schedule…
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Hello everyone - sorry for not replying sooner to the helpful list of ideas that you've submitted - much appreciated and thank you for taking the time to record your suggestions. To reply to everyone individually: @EJMD: Export is now live! download…
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Good morning - this is a known issue that we have a fix for and it won't require an update to Bright - just the backend. The issue is ONLY on the home screen - if you go to the detailed cost screen the calculated costs are correct. Please accept ou…
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Hello Martin and Ygr1 - as a non-techie - one suggestion is that you do the reset of what your timeslots should be via our Bright App and then use our APIs and get the correct cost of consumption? If you can work with MQTT I'm sure you can work with…
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@Ygr1 - I've amended my post - I was wrong, we can let someone load quite a complex tariff in the front end of Bright - lots of new Tomato customers have put in their five slots a day without issue.
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How painful for you Stuart - this question of what obligations are in terms of meter firmware updates and keeping tariffs on the meter reliably seems to be one that doesn't have clarity. Basically the response seems to vary depending on who you ask!…
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Hello @stuartsteel - if a supplier isn't satisfactory, the most effective thing you can do is to lodge a formal complaint with them, stating the reasons you are unhappy. Their regulator, Ofgem, manage their performance on complaint handling and it c…
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Thanks Martin - I'm not sure that we'll get up to Minister level BUT the good news is that we are in direct contact with the person in the department who has the most technical expertise, and they listen to us so what more can you ask for ;) Will be…
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Hello everyone - apologies if this isn't clear but we don't provide support via the Forum - we just don't have the resource. It is designed for the community to help each other. If you've specific enquiries please email support@glowmarkt.com as then…
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Hello @MarkLeman and @mprowe - apologies for the lack of response. As posted on the other place you asked @MarkLeman, we tend to encourage people to use our Forum to support each other and for announcements as monitoring questions and support needs …
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Hello @MarkLeman and @npmp - apologies for the lack of response. We tend to encourage people to use our Forum to support each other and for announcements as monitoring questions and support needs in this space requires more people than we have on th…
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Thank you @EJMD - we have it high on our list! We had a full solar product ten years ago (clamp based with generation, the Shine App) - and have now got a lot of the backend functionality in place to support solar. Can you work with APIs and code? w…
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No, as long as you don't have one of our CAD devices, we should, if the supplier has followed the approved protocols, not need to make any changes and you definitely don't need to re-register. We work off the MPxNs - because we know that meter detai…
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As you would expect, in a highly regulated environment that is secured through certificates on devices, doing a move when you have our CAD is a multi step process - 1 - we need to remove the association of our display to your old meters, when we've…
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@shazza1 Thank you for letting us know - if you'd like to participate in our case studies (first ones are live at https://glowmarkt.com/case-studies) we'd love to include yours. Please drop us an email to support@glowmarkt.com and we'll pick up from…
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Good morning everyone, and a very Happy New Year to you all! Thank you for submitting your updates on what meters are working, and which aren't. I'll do a summary and send it over to DESNZ to ask for their support in getting suppliers to ensure that…
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Good morning all - apologies - we posted the issue when we noticed it to https://glowmarkt.com/support/system-incidents but then I forgot to update here! All fixed by 1544, apologies for the inconvenience caused.
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Hi @Matthew - we have no idea what the latest versions of firmware are - as we aren't tracking the details with the DCC. It is suppliers' responsibility to monitor and manage that part of the ecosystem. We've had firmware version in there for quite …