Charles
Charles
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- Charles
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Just to complete my story on this. I appealed the Ombudsman decision in favour of the supplier. The Ombudsman rejected my appeal mainly on the grounds that firmware updates are performed by a third party, not by Shell Energy, and the Ombudsman can…
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For information, I have just received an Ombudsman decision in my AS302P dispute with Shell Energy (same problem as others here, firmware out of date (version ASP 09.01.33), consequently DCC Other Users can't see my electricity readings, same suppli…
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Congratulations, it's good to hear that your persistence paid off. And thank you for reporting the unfolding saga and successful outcome on this thread. The information has been extremely helpful for me, and I am sure others, who are in an identica…