Bricked CADs can now be remotely repaired
Great news for anyone who has a Communications Hub and meters changed where the engineer doesn't follow the correct procedure and 'bricks' your CAD - we can now fix this remotely without you having to send the CAD to us and pay for a certificate swap.
After several years of flagging this challenge, we've now been told how to do a remote 'workaround' and can successfully 'clean and restore' your Glow CAD. Contact support to trigger the process.
Please note that this does NOT apply if you have a SMETS1 variant of our CAD and your meters are replaced with SMETS2 meters; that definitely requires a new certificate on the unit which has to be returned to us to do the work and entails a small fee.
Comments
That's interesting!
I already knew about the need to "reconfigure" the SM. Good stuff! My own SM (SMETS1) will soon be "upgraded" (when I finally allow OVO to do that, I may add!). And yes, the SMETS1 --to--> SMETS2 transition (for the CAD certificate swap) has a justifiable charge. Cool on the upgrade though for SMETS2 meter users! Nice one.
Thanks @BillAtBoscard - we agree! It was so tedious and time consuming to get the supplier to refund the customer .... this is still a bit of time effort on our side but has definitely improved things. All due to our clever CTO!