No data since 01:00 2/10/2025
In the app, nor downloadable from the website. Normally it is a few hours in arrears. Is there anything I can do to check on connectivity.
In the UK, Herefordshire. We have had a few power outages recently, but not associated with the above time.
John Cooper
Comments
Same problem here in Manchester. Supplier is octopus
I didn't mention, supplier Ecotricity. Nothing has changed
Supplies app (EDF) is showing data correctly.
same here - no usage data for imported power , but any exported power is still avalible to download and bang up to date.
also Suppliers App ( British Gas) is showing usage half hourly , so assuming that its a glowmarkt problem
be good if they actualy told us what the problem was and when its going to be fixed
Same here in Yorkshire, supplier Eon app showing data although delayed as usual (eon app is always about 2 days behind). Bright shows nothing at all since early hours 1st oct
Now updating to 02:00 6/10/25, no more since, and there is no data from 02:00 on 3/10 to 02:00 on 4/10
Same issue here - OVO Energy
I’m on the south coast and have not had an issue. The app and the CAD are working normally with regular local MQTT data to my monitoring system.
I’m with Octopus using an Itron meter supplied by EDF
Some random thoughts:
Is it a geographical issue?
Is it meter type issue?
Is it a failed meter firmware upgrade?
Seems to affect all users of the HG DCC API....
The Ecotricity app (not Bright) is showing values, so the meters are sending it - it is the glowmarkt data extraction that is nor working
Hi everyone,
Many thanks for everyone trying to find a common root cause - so were we!
Apologies for that data pause and any inconvenience caused. There was a price change event on 1 October 2025 and we intentionally delay running our daily schedules at the request of the DCC. We don't know if there is a correlation but for some reason a subset of customers' schedules didn't start again. That has now been fixed and the process to fill any gaps in data is running. Let us know if you still have a data gap in a couple of days - as usual, drop an email to support@glownetzero.com
As you can see from this thread, the problem with sorting it out was that it absolutely didn't affect everyone. Ah well, Clive does like a new puzzle to solve ;)
Best,
Jane
Thanks for the feedback, glad things are getting back to normal now
You are very welcome - and anyone with our CAD will probably not have noticed - another advantage to having one of them! ;)