New Glow not connecting to SMETS2

iambrianiambrian
in Glow IHD/CAD

Anyone know the response time for Glowmarkt support? I bought a new Glow IHD last week but despite siting it just over a metre away from my SMETS2 meter it hasn't connected. I did email support after 24 hours but haven't had a confirmation of receipt of my problem, let alone any assistance. It's been 4 days now, how much longer might I expect to have to wait?

Just about to send a 'bump' email too.


Brian

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