Odd behaviour yesterday & today

KS_EricKS_Eric
in Bright App

I can't persuade either version (mobile app or PC webpage to display properly. Displays report "Glow Display SMETS 1 does not have Internet" - however, the IHD is reporting that it's joined to both my WiFi and the meter's. Moreover, my Python apps are able to get half-hourly meter readings and save them in my database (although there have been several instances where an individual payload.JSON file has arrived corrupted.

I realise there were some problems last night and indeed https://glowmarkt.com/support/system-incidents is still reporting that a full recovery hasn't been made yet. Hopefully it will be soon.

My query is why the displays are reporting "does not have Internet" when it really means "could not connect to glowmarkt server ? The message was prompting me to reboot my PCs and router to try and correct situation when a more accurate response wouldn't have done that.

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  • KS_EricKS_Eric

    Bizarrely, the Bright screens don't show the usual Home page but switch to 'Electricity' and select half hourly results and I get a full set of consumptions each period.

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