New wired CAD dropped meter connection

marcrmarcr
in Glow IHD/CAD

I received a new wired Glow CAD a few days ago and it connected to the SMET2 meter within a few minutes and started sending MQTT to HA. I was impressed!

However 12 hours later it got stuck in a loop requesting to join HAN and not being successful. That was 3 days ago, so not so impressed any more.

i have power cycled, opened up firewalls and had Octopus send a new join request via HAN but all with no luck so far.

i emailed @janeatglow via email a few times but have had zero response, which is quite disappointing. I hope I didn’t buy a brick.

Any ideas out there on how to resolve this?

Many thanks Marc

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