Bricked CADs can now be remotely repaired

JaneAtGlowJaneAtGlow
in General

Great news for anyone who has a Communications Hub and meters changed where the engineer doesn't follow the correct procedure and 'bricks' your CAD - we can now fix this remotely without you having to send the CAD to us and pay for a certificate swap.

After several years of flagging this challenge, we've now been told how to do a remote 'workaround' and can successfully 'clean and restore' your Glow CAD. Contact support to trigger the process.

Please note that this does NOT apply if you have a SMETS1 variant of our CAD and your meters are replaced with SMETS2 meters; that definitely requires a new certificate on the unit which has to be returned to us to do the work and entails a small fee.

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