Will these devices come back on sale or are you discontinuing them all together?

Thanks if you can clarify

I have four UniFi APs covering my home (channel overlap isn't an issue) and have tried moving it to another AP model and checked settings to ensure its not from the AP side and I cannot see any cause. The GlowIHD has an excellent signal as the nearest AP is in the same room and its the only 2.4Ghz device connecting to that AP.

Is this part of the firmware design?

Note: I did consider an Ethernet IHD recently but their dependency on online configuration was a showstopper for me.

We've been having discussions with BEIS about the fact that some of you using MQTT have reported that you've recently lost your instantaneous export feeds.

This is not a policy decision - but apparently some

Just about to send a 'bump' email too.

Brian

I'm just wondering whether you have an approximate date when SMETS2 devices might be available to purchase again?

Many thanks,

Jake.

The Bright App says "Device is not reporting"

The CAD display is connected to my WiFi hub but reports "server is not available".

I have power cycled the CAD and reinstalled the App.

What should I do next?

Doing a google search suggests its in the MQTT message of the subscribed topic "glow/+/SENSOR/electricitymeter", however that doesnt seem to have LQI in it. Can anyone shed any light as to were I can find the LQI info. TIA

Kind Regards

Josh

Now I did change my WiFi APs a few weeks ago and this happened around a week later, however I'm not sure if this is related as every other device on my network (including many ESP8266 / ESP32 based devices) have been fine. I've also tried with a separate SSID that only the stick is connected to and WiFi Channels 1 & 6 (20Mhz).

The stick itself when I reboot seems to flash the WiFi LED green for quite a while, and eventually it turns to red.

From what I can see the actual stick is connected to the WiFi AP based on the APs logs. My router also confirms that it's online with an active IP lease too.

I can also see the stick despite showing red for the WiFi LED, that it's actively making DNS lookups to ntp and a subdomain that then is for Glow (.cad.sensornet.info) making me think it might not actually be WiFi related.

Any help with diagnosis would be appreciated.

However 12 hours later it got stuck in a loop requesting to join HAN and not being successful. That was 3 days ago, so not so impressed any more.

i have power cycled, opened up firewalls and had Octopus send a new join request via HAN but all with no luck so far.

i emailed @janeatglow via email a few times but have had zero response, which is quite disappointing. I hope I didn’t buy a brick.

Any ideas out there on how to resolve this?

Many thanks Marc

I was wondering if there has been a recent firmware release for these devices that is causing the issue or may I just be unlucky and have a potential hardware fault with it.

The second change is the IHD will join a default set of wifi credentials if the stored ssid/password is not available or the password is wrong - it is mainly for Glow customer services to provide support.

I am doing a small rollout over the next couple of days and a full release next week. If you are one of our beta testers you probably have it on already.

The second change is the IHD will join a default set of wifi credentials if the stored ssid/password is not available or the password is wrong - it is mainly for Glow customer services to provide support.

I am doing a small rollout over the next couple of days and a full release next week. If you are one of our beta testers you probably have it on already.

SMETS1 devices are being done first, followed later today by SMESt2.

I came down this morning, and noticed the time was displayed as 10.51. No buttons were responsive. So I unplugged the usb lead, and removed the batteries to try reset it.

But now it won’t come on at all. Is there a button sequence to force a hard reset at all?

Looking at home assistant, the last time it provided data was just before 11am on 16th September. Looking at the UniFi app, it dropped off the WiFi network around the same time.

Any help appreciated.

Is there anything I can do here or do I need to purchase a new one?