I have the bright app and also download meter readings via the api. I also have solar and therefore export on occasion. When exporting the app and api show a negative 1/2 hour consumption.

Let us suppose for simplification that in a 30minute period I export 1kW for 15 minutes and import 1kW for the remaining 15 minutes. The nett usage recorded by the app and api is 0kWh I believe. However I presume that the actual charge/payment is for 1/4 kWh at the relevant import and export rates.

Have I understood this correctly? Or does the smart meter also agregate the flows over the half hour?

Just logged in as I'm having issues with Home Assistant, now decided to order the Glow CAD/IHD as the integrations just don't work properly and are unreliable...

However, on logging into the app I noticed I have 1 source for electricity but 2 for gas, both identifiers are different. Is this right or a bug/error?

Many thanks.

I realise there were some problems last night and indeed https://glowmarkt.com/support/system-incidents is still reporting that a full recovery hasn't been made yet. Hopefully it will be soon.

My query is why the displays are reporting "does not have Internet" when it really means "could not connect to glowmarkt server ? The message was prompting me to reboot my PCs and router to try and correct situation when a more accurate response wouldn't have done that.

I'm using Bright app to pull power and gas usage. It worked as intended since November 18th when I had smart meter installed. Noticed that gas usage is not pulled anymore after 30th December. 31st usage shows 0 until now. No issue with electricity usage, it's still getting updated every ~30min

I have logged out of the app, entered EUI once again but no change.

Noticed that gas usage is shown on smart meter provided by British Gas, but bright app showing no usage.

Anyone has same experience? Any idea how to fix it?

I have been trying to get my energy supplier to sort this out since Apr 2024 and today some action has eventually been taken. My supplier has installed two new Smart meters and hub today so I was hoping that I would now be able to see data in the Bright app. The Bright app is aware that the new meters and hub were installed and commissioned at 12.00 hrs today because, under Settings > Consent & Meter Management, I can see the details of the new meters and hub. However, the details of the old meters are still stored under the Devices option.

Do I need to do something to get the details of the new equipment transferred to the Devices page so that the App starts collecting data from the new meters?

Sixteen hours later I received the email I'd been dreading "Welcome to British Gas". I'd had a text on 10 Nov saying Tomato Energy had stopped trading.

Email: "We’re moving you on to a great-value tariff we’ve agreed with Ofgem, so you can be confident you’re getting a good deal.". Well if I could see the tariff then perhaps I could make that judgement for myself, the SOLR page on BG site has no info, just a postcode box which then lists scores/hundreds of tariff names. Did they think the victims who's houses were broken into to forcibly fit pre-payment meters had confidence in British Gas/Centrica?

#britishgassuck

I appreciate that this will not be a problem for the next five months from tomorrow morning, but perhaps it can be fixed before BST kicks in next year.

Although the pinned advice is that 'its your energy supplier, contact them', it seems strange that it affecting people with different suppliers, and all across the country, and it all happened at end of sept.

Any insights you can share ?

Any ideas?

I am in dispute with our supplier. We have just been through a heatwave and they claim we used 8X our normal winter gas usage in one month. £960. This is based on meter readings. However their gas usage shows a more realistic £50 usage in 30 minute increments.

I was hoping to use Bright App to download actual meter readings in 30 minute increments to see how and when the meter reading jumped so significantly in a short space of time. I am looking at the download data and it just shows usage, which matches the suppliers usage, but what I need are the meter readings.

Hope this makes sense?

Can anyone help?

After a week since trying to get the Bright app it isn't working and Hildebrand & Glowmarkt tell me " WAN is up - so when we ping the meters we can get a response - but no data is coming through"

I have messaged Tomato Energy about it.

Does anyone else have this issue?

As it is now around six years since we launched the UK's first energy monitoring App, it is time to give it an overhaul.

We've a list of suggestions for improvements we could make based on emails you've sent us over the years - but thought we'd also ask on our forum if there are ideas you'd like to put forward for us to consider.

Export might not be included at launch but as we've now (a year after ordering it) got a lot more capacity in our DCC connection, hopefully export support is getting closer.

Please post your thoughts here.

I like the electricy and gas detailed views and graphs.

However, they are on separate tabs... I would like to see the combined energy use (gas & electriciy) on the same view/graph. For example by having a stacked bar graph.

Is this possible?

thanks

I am having problems with my electricity standing charge.

British Gas HiD - displaying fine

Glow HiD - missing.

Within the bright app DDC its showing as a negative value (-3.576)

Any ideas?

I have tried out some of the new features but have a problem entering my new TOU tariff, Cosy Octopus. Although I have managed to enter the SC and the 3 x tariffs, only two of the tariffs are actually accepted.

I guess this means that TOU is limited to two daily rates only.

I am also having an issue trying to enter my Octopus Tracker gas tariff.

The ADD NEW tab states "If you have a dynamic tariff product please select 'set dynamic tariff from below'.

Sadly while this functionality may be functioning for electricity tariffs, it doesn't appear to have made it to the gas tariff page.

We all understand that there will probably be a few teething problems with a any new version of the App and that these will be sorted out in due course. So still happy to see the new version 🙂

I’m also encountering a white screen issue whenever I try to access specific features or refresh the data. I have tried re-installing the app and checked my configurations, but the white colour problem persists, making it difficult to monitor my energy usage accurately.

Has anyone else faced similar challenges, and if so, what solutions worked for you? Any advice?

Does the uploaded data from the Bright app include the gas meter battery voltage level? If so, is this available in the MQTT data?

Gas meter type: Secure Liberty GV4v10 (SMETS1)

On attempting to check the Bright app, I'm unable to connect to it via my mobile or my PC

Every morning when my IHD resets it has stopped showing the daily standing charge of 0.29p.

Any advice please?

Thank you. Karl.

Am in the middle of dispute/mental overload with a company of thieves a.k.a EDF.

I have started using the brilliant Bright app, but one thing puzzled me.

When I look at the meter point info ,it shows both gas and electric meters ( unfortunately smets1) as having a commissioned date of October 2020 yet the meters were installed in June 2018.

Could anyone shine a light on this for me.

Regards

Steve

The Bright app however is not. Do I have to make some changes in the app to get this working again?

I moved property and went from using the old original Glow stick to the new Glow IHD unfortunately my old house / meters are show first in the Bright App and then I have to select the current house. I appreciate this is a minor issue but would it be possible in the next / some future release to hide or order or remove old IHDs

"please select another username"

Any bright ideas?

Thanks

Martin

Our Bright readings for a portion of Wednesday are:

 1710959400 0.622 2024-03-20T18:30:00.000Z

1710961200 0.84 2024-03-20T19:00:00.000Z

1710963000 7236.201 2024-03-20T19:30:00.000Z

1710964800 0 2024-03-20T20:00:00.000Z

1710966600 0 2024-03-20T20:30:00.000Z

Can someone explain the erroneous reading of 7236.201 for a 30 minute period please?

That's over £500 of gas in 30 minutes!!!

Thanks